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RETURNS POLICY
Our Returns Policy is an integral part of our Terms and Conditions of Sale and may be subject to change at any time.
Upon receiving your order, please inspect it carefully before use. Should any errors or issues arise, please notify us immediately for investigation.
Your statutory rights remain unaffected by our Returns Policy.
For further information regarding your statutory rights, please refer to the UK Government's website at www.direct.gov.uk or contact Consumer Direct, the Government-funded consumer advice service.
Incorrect Item Received:
If you receive an incorrect item, please accept our apologies and contact us immediately. We will work to resolve the issue with minimal inconvenience to you.
Damaged Item:
In the event of receiving a damaged item, please accept the delivery and contact us promptly with details and attached pictures of the damage. We will assess the situation and provide a suitable resolution.
Reporting a Fault:
For any suspected faults with our products, please contact us at hello@otherparties.co.uk with detailed information and attached pictures for our investigation.
Return Arrangements:
To arrange a return, please contact us at hello@otherparties.co.uk with your order details and reason for return.
Please ensure to obtain proof of postage when returning items to us.
Refunding Postage Costs:
We will refund postage costs for returns due to our error, such as sending the wrong item or receiving a damaged/faulty product.
Complaints:
If you're unsatisfied with our handling of a return or replacement, please contact us for assistance in resolving the matter.